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To properly handle claims, claim representatives must know how to apply information about the claim and the insurance policy in a systematic process that reinforces good claim handling practices.

Learning Outcomes

After completing this training, participants should be able to:

  • Explain how a Claim Department operates and how other departments in the company contribute to the claims function
  • State what skills and resources are required for claim handling
  • Identify the elements of the claim handling process
  • Describe common procedures involved in investigating, evaluating and disposing of claims
  • Explain the importance of various ethical issues in claim handling

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