|Course level: Level 2 - Specialist|
What does good conduct look like for a firm? What does it look like for customers? What are the impacts of poor conduct?
This accessible, online course will give you the skills and tools to address these issues.
- Learn about conduct and conduct risk in the context of governance, risk and compliance frameworks
- Review examples of good conduct and how they contribute to good customer and market outcomes
- Get to grips with conduct in practice including the UK Senior Managers and Certification Regime, MiFID II, GDPR, handling complaints and vulnerable customers
This course is awarded in association with Alliance Manchester Business School, the University of Manchester.