NEW! Associate in Claims—Management (AIC-M™)
Reduce time and costs, improve customer satisfaction and retention, and avoid costly lawsuits with the Associate in Claims program. With this program, you'll improve your technical claim-handling skills, communication and negotiation skills, good-faith claim-handling abilities, and in-depth policy knowledge.
With several specialty tracks to choose from, AIC is the premier designation for all claims professionals
This Program Is Recommended For
Claims Professionals working for:
• Agents
• Brokers
• Insurers
• Independent Adjusters
• Third Party Administrator
Course Requirements
• Complete two foundation courses
• Choose your specialty track
Program Requirements
In order to earn the AIC designation, you must pass two foundation courses plus complete all courses in your specialty track. You can also earn the Associate in Claims—Management (AIC-M) designation by completing the AIC program plus AIC 47 Claims Leadership and Organizational Alignment.
AIC Foundation Courses
Understand basic insurance principles and practices.
Topics Covered
AINS 21 Segment A Topics:
• Understanding insurance
• Insurers and how they are regulated
• Insurer financial performance
AINS 21 Segment B Topics:
• Marketing
• Underwriting and ratemaking
• Claims
21 Segment C Topics:
• Risk management
• Loss exposures
• Insurance policies
Course Level
Intermediate
Suggested Self-Study Time
4-6 weeks
Price: US$ 285.00
Topics Covered
AIC 30 Segment Topics:
• The claim function and professional ethics
• The claim handling process
• Setting case reserves and investigating claims
AIC 30 Segment B Topics:
• Documenting claims
• Communication effectively
• Dealing with fraud
AIC 30 Segment C Topics:
• Negotiating claims
• Litigating claims
• Good faith claim handling
Course Level
Intermediate
Suggested study time:
4-5 weeks
Price: US$ 420.00
AIC Auto Track Courses
opics Covered
AIC 37 Segment A Topics:
• Bodily injury claims management
• Bodily injury investigation process
• Injury and treatment evaluation
• Impairment and disability
AIC 37 Segment B Topics:
• Rehabilitation
• Psychological injuries
• Issues with ongoing bodily injury claims
• Managing bodily injury case studies
Course Level
Intermediate
Suggested Self-Study Time
4-5 weeks
Price: US$ 385.00
Understand the auto liability loss adjustment process.
Topics Covered
AIC 39 Segment A Topics:
• Overview of auto claims
• Analyzing liability
• Auto claim investigation
AIC 39 Segment B Topics:
• PIP/Med. Pay and UM/UIM claims investigation
• Coverage issue investigation
• Vehicle damage claims
AIC 39 Segment C Topics:
• Evaluation and resolution of auto claims
• Dispute resolution
• Litigation
Course Level
Intermediate
Suggested Self-Study Time
5-7 weeks
Price: US$ 420.00
Understand auto insurance coverages and approaches.
Topics Covered
AIC 40 Topics:
• Auto basics and introduction to personal auto policy
• Personal auto policy: liability and medical payments
• Personal auto policy: uninsured motorists and physical damage
• Personal auto policy: duties, general provisions, endorsements, and coverage case
• Business auto coverage form: liability and medical payments
• Business auto coverage form: conditions, endorsements, and coverage case
• Garage coverage form and motor carrier coverage form
Course Level
Intermediate
Suggested Self-Study Time
4-5 weeks
Price: US$ 385.00
Understand liability insurance coverages and approaches.
Topics Covered
Liability Coverage Topics Include:
• Homeowners liability coverage
• Personal umbrella liability insurancebr> • Commercial general liability br> • Business owners policies and other specialty coverages
Course Level
Intermediate
Suggested Self-Study Time
3-4 weeks
Price: US$ 385.00
AIC Liability Track Courses
Topics Covered
AIC 37 Segment A Topics:
• Bodily injury claims management
• Bodily injury investigation process
• Injury and treatment evaluation
• Impairment and disability
AIC 37 Segment B Topics:
• Rehabilitation
• Psychological injuries
• Issues with ongoing bodily injury claims
• Managing bodily injury case studies
Course Level
Intermediate
Suggested Self-Study Time
4-5 weeks
Price: US$ 385.00
Topics Covered
AIC 32 Segment A Topics:
• Overview of liability claims
• Coverage issues with homeowners and commercial liability policies
• Determining legal liability
AIC 32 Segment B Topics:
• Premises liability
• Product liability
• Investigation liability claims
• Coverage disputes
AIC 32 Segment C Topics:
• Evaluating and valuing liability claims
• Settling liability claims
• Managing litigation
Course Level
Intermediate
Suggested Self-Study Time
5-7 weeks
Price: US$ 385.00
AIC Property Track Courses
Topics Covered
AIC 31 Segment A Topics:
• Property insurance basics
• Property insurance: valuation, limits, and conditions
• Loss adjustment process
• Loss investigation
AIC 31 Segment B Topics:
• Good-faith investigation and coverage defenses
• Fraud investigations
• Fundamentals of estimating
• Fundamentals of residential construction
AIC 31 Segment C Topics:
• Merchandise losses
• Business income losses
• Specialty losses
Course Level
Intermediate
Suggested Self-Study Time
5-7 weeks
Price: US$ 385.00
Learn how to apply property insurance coverages and approaches.
Topics
AIC 41 Segment A Topics:
• Property loss exposures and homeowners coverage
• Other personal lines property coverage
• Commercial property coverage
AIC 41 Segment B Topics:
• Business income insurance
• Commercial crime and equipment breakdown insurance
• Inland and ocean marine insurance
• Business owners, farm insurance, and other specialty coverages
Course Level
Intermediate
Suggested Self-Study Time
4-5 weeks
Price: US$ 385.00
AIC-M Course
Gain valuable leadership skills specifically for claims professionals.
This course is not a requirement of the AIC designation. If you are an AIC designee and pass AIC 47, you earn the AIC-M designation.
Topics Covered
• The aligned organization
• Cultivating organizational alignment
• Managing the claim function
• Employee development
• Creating competitive advantage
• Claim decision support
• Managing across organizational boundaries
• Business continuity planning
Course Level
Advanced
Suggested Self-Study Time
5-7 weeks
Price: US$ 385.00