Associate in Claims (AIC™)

NEW! Associate in Claims—Management (AIC-M™)

Reduce time and costs, improve customer satisfaction and retention, and avoid costly lawsuits with the Associate in Claims program. With this program, you'll improve your technical claim-handling skills, communication and negotiation skills, good-faith claim-handling abilities, and in-depth policy knowledge.

With several specialty tracks to choose from, AIC is the premier designation for all claims professionals

This Program Is Recommended For

Claims Professionals working for:

• Agents
• Brokers
• Insurers
• Independent Adjusters
• Third Party Administrator

Course Requirements

• Complete two foundation courses
• Choose your specialty track

Program Requirements

In order to earn the AIC designation, you must pass two foundation courses plus complete all courses in your specialty track. You can also earn the Associate in Claims—Management (AIC-M) designation by completing the AIC program plus AIC 47 Claims Leadership and Organizational Alignment.

AIC Foundation Courses

AINS 21 Property and Liability Insurance Principles

Understand basic insurance principles and practices.

Topics Covered

AINS 21 Segment A Topics:

• Understanding insurance
• Insurers and how they are regulated
• Insurer financial performance

AINS 21 Segment B Topics:

• Marketing
• Underwriting and ratemaking
• Claims

21 Segment C Topics:

• Risk management
• Loss exposures
• Insurance policies

Course Level

Intermediate

Suggested Self-Study Time

4-6 weeks

Price: US$ 285.00

AIC 30 Claim Handling Principles and Practices

Topics Covered

AIC 30 Segment Topics:

• The claim function and professional ethics
• The claim handling process
• Setting case reserves and investigating claims

AIC 30 Segment B Topics:

• Documenting claims
• Communication effectively
• Dealing with fraud

AIC 30 Segment C Topics:

• Negotiating claims
• Litigating claims
• Good faith claim handling

Course Level

Intermediate

Suggested study time:

4-5 weeks

Price: US$ 420.00

AIC Auto Track Courses

AIC 37 Managing Bodily Injury Claims

opics Covered

AIC 37 Segment A Topics:

• Bodily injury claims management
• Bodily injury investigation process
• Injury and treatment evaluation
• Impairment and disability

AIC 37 Segment B Topics:

• Rehabilitation
• Psychological injuries
• Issues with ongoing bodily injury claims
• Managing bodily injury case studies

Course Level

Intermediate

Suggested Self-Study Time

4-5 weeks

Price: US$ 385.00

AIC 39 Auto Claim Practices

Understand the auto liability loss adjustment process.

Topics Covered

AIC 39 Segment A Topics:

• Overview of auto claims
• Analyzing liability
• Auto claim investigation

AIC 39 Segment B Topics:

• PIP/Med. Pay and UM/UIM claims investigation
• Coverage issue investigation
• Vehicle damage claims

AIC 39 Segment C Topics:

• Evaluation and resolution of auto claims
• Dispute resolution
• Litigation

Course Level

Intermediate

Suggested Self-Study Time

5-7 weeks

Price: US$ 420.00

AIC 40 Personal and Commercial Auto Coverages

Understand auto insurance coverages and approaches.

Topics Covered

AIC 40 Topics:

• Auto basics and introduction to personal auto policy
• Personal auto policy: liability and medical payments
• Personal auto policy: uninsured motorists and physical damage
• Personal auto policy: duties, general provisions, endorsements, and coverage case
• Business auto coverage form: liability and medical payments
• Business auto coverage form: conditions, endorsements, and coverage case
• Garage coverage form and motor carrier coverage form

Course Level

Intermediate

Suggested Self-Study Time

4-5 weeks

Price: US$ 385.00

AIC 42 Liability Coverages

Understand liability insurance coverages and approaches.

Topics Covered

Liability Coverage Topics Include:

• Homeowners liability coverage
• Personal umbrella liability insurancebr> • Commercial general liability br> • Business owners policies and other specialty coverages

Course Level

Intermediate

Suggested Self-Study Time

3-4 weeks

Price: US$ 385.00

AIC Liability Track Courses

AIC 37 Managing Bodily Injury Claims

Topics Covered

AIC 37 Segment A Topics:

• Bodily injury claims management
• Bodily injury investigation process
• Injury and treatment evaluation
• Impairment and disability

AIC 37 Segment B Topics:

• Rehabilitation
• Psychological injuries
• Issues with ongoing bodily injury claims
• Managing bodily injury case studies

Course Level

Intermediate

Suggested Self-Study Time

4-5 weeks

Price: US$ 385.00

AIC 32 Liability Claim Practices

Topics Covered

AIC 32 Segment A Topics:

• Overview of liability claims
• Coverage issues with homeowners and commercial liability policies
• Determining legal liability

AIC 32 Segment B Topics:

• Premises liability
• Product liability
• Investigation liability claims
• Coverage disputes

AIC 32 Segment C Topics:

• Evaluating and valuing liability claims
• Settling liability claims
• Managing litigation

Course Level

Intermediate

Suggested Self-Study Time

5-7 weeks

Price: US$ 385.00

AIC Property Track Courses

AIC 31 Property Claim Practices

Topics Covered

AIC 31 Segment A Topics:

• Property insurance basics
• Property insurance: valuation, limits, and conditions
• Loss adjustment process
• Loss investigation

AIC 31 Segment B Topics:

• Good-faith investigation and coverage defenses
• Fraud investigations
• Fundamentals of estimating
• Fundamentals of residential construction

AIC 31 Segment C Topics:

• Merchandise losses
• Business income losses
• Specialty losses

Course Level

Intermediate

Suggested Self-Study Time

5-7 weeks

Price: US$ 385.00

AIC 41 Property Coverages

Learn how to apply property insurance coverages and approaches.

Topics

AIC 41 Segment A Topics:

• Property loss exposures and homeowners coverage
• Other personal lines property coverage
• Commercial property coverage

AIC 41 Segment B Topics:

• Business income insurance
• Commercial crime and equipment breakdown insurance
• Inland and ocean marine insurance
• Business owners, farm insurance, and other specialty coverages

Course Level

Intermediate

Suggested Self-Study Time

4-5 weeks

Price: US$ 385.00

AIC-M Course

AIC 47 Claims Leadership and Organizational Alignment

Gain valuable leadership skills specifically for claims professionals.

This course is not a requirement of the AIC designation. If you are an AIC designee and pass AIC 47, you earn the AIC-M designation.

Topics Covered

• The aligned organization
• Cultivating organizational alignment
• Managing the claim function
• Employee development
• Creating competitive advantage
• Claim decision support
• Managing across organizational boundaries
• Business continuity planning

Course Level

Advanced

Suggested Self-Study Time

5-7 weeks

Price: US$ 385.00